Privacy policy

At Crazydove, your privacy matters to us. This policy explains what personal information we collect when you visit crazydove.com, how we use and protect that information, and the rights you have over it. It applies to all visitors and customers of Crazydove Apparel LLC, and we encourage you to read it carefully before you shop with us or submit any personal details.

Information We Collect

We collect information that you provide directly to us, such as your name, email address, telephone number, shipping and billing address, and order details when you place a purchase or contact our team. When you create an account, we also store your login credentials. Payment information, such as card details, is processed by our payment providers and is not retained on our servers in full. We also collect certain information automatically, including your IP address, browser type, device information, and the pages you view on our site.

How We Use Your Information

We use your personal data to process and deliver your orders, send order confirmations and shipping updates, respond to questions, and provide customer support. With your consent, we may also use your email address to send marketing messages about new arrivals, promotions, and seasonal sales. You can unsubscribe from marketing at any time using the link in our emails without affecting transactional messages. We also use aggregated, non-identifying data to improve our website, understand shopping trends, and prevent fraud.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and analyse how visitors use our store. Some cookies are essential for the site to function, while others help us measure performance and personalise content. You can control or delete cookies through your browser settings, although disabling essential cookies may affect how the website operates.

Sharing Information with Third Parties

We do not sell your personal information. We share data only with trusted service providers who help us run our business, including payment processors, shipping carriers, email platforms, and analytics providers. These partners receive only the information necessary to perform their services and are required to protect it and use it solely for the agreed purpose. We may also disclose information where required by law or to protect our legal rights.

International Data Transfers

Because we serve customers worldwide, your information may be transferred to and processed in countries outside your own, including the United States. Where required, we take steps to ensure that such transfers are protected by appropriate safeguards so that your data continues to receive a comparable level of protection wherever it is handled.

Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes described in this policy, to comply with legal, tax, and accounting requirements, and to resolve disputes. When data is no longer required, we securely delete or anonymise it in accordance with our internal retention practices.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to request a copy of your data, to object to or restrict certain processing, and to withdraw consent at any time. Customers in the European Economic Area and California have additional rights under the GDPR and CCPA respectively. To exercise any of these rights, please contact us using the details below, and we will respond within the time required by applicable law.

Data Security

We use industry-standard safeguards to protect your information, including SSL encryption, secure servers, and restricted access for authorised personnel. While we work hard to keep your data safe, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to keep your account password confidential.

Children's Privacy and Policy Changes

Our website is not directed at children under the age of sixteen, and we do not knowingly collect their personal data. We may update this policy from time to time to reflect changes in our practices or the law; the latest version will always appear on this page with a revised date.

If you have any questions about this Privacy Policy, please contact us at crazydove@outlook.com.