Shipping policy

Crazydove ships women's fashion to customers around the world, and we aim to make delivery clear and dependable from the moment you place your order. This policy explains our processing times, shipping methods, costs, and what to do if something goes wrong in transit. It applies to all orders placed on crazydove.com through Crazydove Apparel LLC.

Order Processing Time

Orders are processed within one (1) to three (3) business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. During busy periods such as seasonal sales or major promotions, processing may take slightly longer, and we appreciate your patience and understanding. Once your order has been dispatched from our facility, you will receive a dispatch confirmation email with your tracking details enclosed.

Shipping Methods and Delivery Estimates

We offer two levels of service. Standard delivery typically arrives within seven (7) to fifteen (15) business days after dispatch, while expedited delivery arrives within three (3) to seven (7) business days. Delivery estimates begin from the date of dispatch, not the date of order, and may vary depending on your destination and local postal conditions.

Shipping Rates and Free Shipping

Shipping costs are calculated at checkout based on your destination and the service you select. All prices are shown in United States dollars. We are pleased to offer free standard shipping on orders over $79. Applicable shipping charges will always be displayed clearly before you complete your purchase.

Order Tracking

Every order is provided with a tracking number so you can follow its journey. Once your parcel has been dispatched, we will email you a tracking link. Please allow up to forty-eight (48) hours for tracking information to become active, as carriers sometimes need time to register new shipments in their systems.

International Shipping and Duties

We ship internationally to a wide range of destinations, and delivery times vary considerably by country and region. Depending on your location, your order may be subject to import duties, taxes, or customs fees levied by your local authorities. These charges are the responsibility of the customer and are not included in the price of your order or in our shipping fees. We are unable to predict or control such charges, and we recommend checking with your local customs office before ordering.

Incorrect Addresses

Please double-check your shipping address at checkout. We are unable to redirect parcels once they have been dispatched, and we cannot be held responsible for orders delivered to an incorrect address supplied by the customer. If you notice a mistake, contact us immediately and we will do our best to update the details before your order ships.

Lost, Delayed, or Damaged Shipments

If your tracking shows that your parcel has been delivered but you have not received it, please check with neighbours and your local post office first. If it remains missing, contact us and we will open an investigation with the carrier on your behalf. Where a parcel arrives visibly damaged, please photograph the packaging and its contents before contacting us so we can resolve the matter quickly and arrange a suitable solution.

Order Changes and Cancellations

Because we work to dispatch orders quickly, changes and cancellations can only be accepted before your order enters processing. If you need to amend or cancel an order, contact us as soon as possible and we will assist if we can. Orders that have already been dispatched cannot be cancelled but may be returned in line with our Refund Policy.

If you have any questions about this Shipping Policy, please contact us at crazydove@outlook.com.