Refund policy

We want you to love every piece you receive from Crazydove. If something is not quite right, our refund policy explains how returns and refunds work so the process is simple and transparent. This policy applies to all purchases made on crazydove.com and to customers of Crazydove Apparel LLC worldwide. By placing an order, you agree to the terms described below.

Return Window and Eligibility

You may request a return within thirty (30) days from the date your order is delivered. To be eligible, the item must be unworn, unwashed, and free of odours, stains, or alterations, and it must still have all original tags attached and be returned in its original packaging. We recommend trying on garments carefully and keeping the tags in place until you are certain you wish to keep them.

Condition of Returned Items

All returned items are inspected upon arrival at our facility. We reserve the right to refuse a refund or to issue a partial refund if the goods show signs of wear, damage, or missing components. Please ensure that items are securely packed to prevent damage during transit, as we cannot accept responsibility for items damaged on their way back to us.

How to Start a Return

To begin a return, email our customer care team at crazydove@outlook.com with your order number and the reason for your return. We will confirm your eligibility and provide the return address and any further instructions. Please do not send items back before you have received our confirmation, as unauthorised returns may not be processed. Once approved, we recommend using a trackable shipping service.

Return Shipping Costs

The customer is responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. In those cases, we will provide a prepaid return label or reimburse reasonable shipping costs. Original shipping charges are non-refundable, except where the return is the result of our error.

Refunds and Processing Times

Once your return has been received and inspected, we will notify you of the outcome by email. If your refund is approved, it will be issued to your original payment method within five (5) to ten (10) business days. Please note that your bank or card provider may take additional time to post the funds to your account, and this is outside our control.

Exchanges

If you would like a different size or colour, the quickest way is to return the original item for a refund and place a new order. This ensures the item you want does not sell out while your return is in transit. If you prefer a direct exchange, contact us and we will do our best to accommodate your request, subject to stock availability.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including pierced jewellery, intimate apparel, and any product marked as final sale or clearance at the time of purchase. Gift cards are also non-refundable. These exclusions do not affect your statutory rights where faulty goods are concerned.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within seven (7) days of delivery with your order number and clear photographs of the issue. We will arrange a replacement or a full refund, including any shipping charges, and cover the cost of returning the faulty item.

Late or Missing Refunds

If you have not received a refund within the stated time frame, please check your bank account and contact your card provider first, as processing delays are common. If the refund still cannot be located, contact us at the email below and we will investigate promptly on your behalf.

If you have any questions about this Refund Policy, please contact us at crazydove@outlook.com.